Tag: customerservice

No comments

#14 What Does a Voice Artist Do?

  By , , ,

Of the important decisions voice artists and voice actors make are the pace & tone, or mood of what we’re reading. We often get direction from the client on the way they hear the script being read, but often I’m told, “Use your best judgement, this is going to be used to…” And based on that, We choose the pace and mood. Most often we get it right and sometimes we adjust!

In the video I talk about doing an audition for an audiobook by a survivor of the Pearl Harbor attack. They wanted it to sound like the older (present day in his 90’s I believe) gentleman is reading the story to you. There were two requests; 1) where the 1st person parts of the text would sound like him today, and 2) the 3rd person parts would be a more narrator voice. So in my video I demonstrate that difference. What do you have I can audition for? I’d love to work as the voice of your organization!

No comments

Customer service. They say its a dying art.

  By , ,

Maybe. Maybe not. Especially in small businesses where the owner should be involved more, I’m seeing a lack of communication to the front line, customer-facing employee. Do they KNOW what you’re about? Are they “just” stocking shelves, or “just” cooking a burger, or “just” doing one of a thousand things because you said so? Or do they really understand the point of well-stocked shelves and ease of selection and how that effects sales? Do they understand that when a customer asks for something special and a “yes” is the answer, the customer actually then expects delivery on that promise?

My son and I ate at a local burger/bar the other night. I most always ask for (among other things) lettuce and tomato on my burger. The server kindly said, “We don’t do lettuce or tomato here. We find that not enough customers order to keep them fresh. I’m sorry, but we can’t do that.” Very kind and helpful. Obviously the point was that if you HAVE to have lettuce and tomato, we’re not your burger joint- and THAT is refreshing to me.

Simple enough. Knowing what you DON’T is often as important as what you do DO.