Customer service. They say its a dying art.

Maybe. Maybe not. Especially in small businesses where the owner should be involved more, I’m seeing a lack of communication to the front line, customer-facing employee. Do they KNOW what you’re about? Are they “just” stocking shelves, or “just” cooking a burger, or “just” doing one of a thousand things because you said so? Or do they really understand the point of well-stocked shelves and ease of selection and how that effects sales? Do they understand that when a customer asks for something special and a “yes” is the answer, the customer actually then expects delivery on that promise?

My son and I ate at a local burger/bar the other night. I most always ask for (among other things) lettuce and tomato on my burger. The server kindly said, “We don’t do lettuce or tomato here. We find that not enough customers order to keep them fresh. I’m sorry, but we can’t do that.” Very kind and helpful. Obviously the point was that if you HAVE to have lettuce and tomato, we’re not your burger joint- and THAT is refreshing to me.

Simple enough. Knowing what you DON’T is often as important as what you do DO.

Getting started in Voice Over #2

Getting started in Voice Over. A quick starter on “the space” you record in. So, you want quiet? Go read this article and start saving your money!! We need quiet space without ‘other’ noise like mowers and HVAC, even creaky floors. Are you in a condo or apartment where you have NO control over the noise made by the neighbors? These are all issues that need to be considered as you consider a VO career! I see many people so focused the OCD of minutiae (say: how to seal an outlet cover that backs another room to prevent sound waves from leaking in) that they miss the huge parts that are way more important!! Here’s some dB ratings to consider: https://www.cdc.gov/nceh/hearing_loss/what_noises_cause_hearing_loss.html #SoundAdviceFromGrant

If I can help you on your VO journey, please let me know!

Getting started in Voice Over #1

Air conditioning is good, right?

Well, that brings up today’s tech challenge. YES! It is wonderful to have the house/studio at a nice temp. However, the warmer it gets, the more often the A/C runs! This leaves shorter and shorter gaps between runs to record it. Mainly, I work around that. Record until the A/C kicks on, do other “business stuff”, then it shuts off and back at it! Just one more thing to consider when you build out a space for recording! Oh! And I’ll be interviewed today for the WFXR “Living Local” show today for broadcast tomorrow!

#3 What does a voice actor do?

What can a voice actor do for you? A few minutes here describing my day yesterday creating a Voice over for a company in Italy- selling a property in Spain!! Whether you need property sold, a sales presentation done, a mechanical operation explained or a lead-through for you HR software system, contact me about recording for you!

#2 What does a Voice Actor do?

Why hire a voice-over actor? I mean YOU can talk, right? I’ve done a ton of training, coaching and learning to use software and assembled expensive equipment in a remodeled studio to make you sound good. A voice actor can also talk about you in a way that if you talked that way, it would come off as arrogant, or boastful. Let me boast for you! Contact me about promoting your business or service today!

Epic Movie Trailer Voice Over

Coming this summer, in a land where everyone starts movie trailer type voice over for commercials with those words! But like the word “pivot”, what else ya gonna use? If you need this type of commercial script read, or other project in “voice over land,” contact me!

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#1! What does a voice actor do?

This is the video that “started it all” as they say. I wanted to start a daily blog, or similar where I would talk about what was on my mind with a different focus every day. This is the first talking about the voice over world. It will be interesting to look back on this someday and see how it has changed over time.

Shop Local Advertisement

A local Facebook page was looking for a bit of spark to get their page off the ground, so built this quick commercial for them pro-bono with the businesses that had participated to that point. Thanks to those ladies that got Shop Botetourt off the ground to support local business!

Social Media Commercial DJ Services

When you’re trying to break out of a pandemic that has nearly killed your business, having a way to remind people that you’ve been around for 20 years or more AND you are still here, is critical. Russell Sound Lab is a “go to” DJ service in northern Ohio. Need cool tunes managed by kind and generous staff? Call Joe at 330-494-9317!

Video Production

We’re a small agency that can produce effective and engaging video content. Let us know what we can create for you!